Our clients benefit from our highly effective approach to claims handling, delivered by a veteran claims team with colleagues averaging over 15 years of experience in the industry. We utilize a specialized model of dedicated claims teams, including a medical-only adjuster, a lost time adjuster, and a nurse case manager.
Together, our adjusters and nurse case managers employ best practices, including three-point contact on all lost time and medical-only claims. FutureComp’s standards require prompt contact with all applicable parties within 24 hours to begin the investigative process and to develop strategies to maximize our proven cost-containment methods.
Our standard claims management practices also emphasize return-to-work programs and policies to further mitigate overall claim exposure.
Clients have access to our sophisticated internet-based claims system, which allows them to view all financials and notes in real time. Additionally, clients can run reports on demand and enter claims directly into the system.
In addition, we incorporate on-site, teleconference and virtual claims review meetings on a quarterly or customized basis to suit clients’ needs.